This post is from
Tantrum Thursday 6-30-11
Today I would like to start my Tantrum off by saying
I HATE BEING ON HOLD!
I recently had the luck to need
to call the DMV (Department of Motor Vehicles) , my cell phone company
and our electric company all with in about 2 days of each other. For
any of you that have ever been put on the 'eternal hold' you will SO
relate with this!
At first I just enjoyed the music
and the message that would come on every few minutes and tell me how
IMPORTANT I was and how much they WERE TRYING to get to my call. Then
as the time drug on I started talking to my phone - well, to myself, but
we wont quibble! It was a quiet, 'If my call was so important, why
don't you answer it?'. However, as time went on the irritation built
and the volume of my voice did too! With more than 20 minutes into the
'YOU ARE VERY IMPORTANT TO US' I was about ready to throw my innocent
phone!
Towards the end I was calling
from both my phone and my daughter Aye's phone - just to see if I could
get in a little faster! One of the places I called (I will not mention
who) had me on hold for over 75 minutes before I gave up completely and
just DROVE to the place for any answer! It took me less time!
For all of you who completely
understand what I have been throwing a TANTRUM about, here is what we
should do - go back to the basics! Customer Service - the CUSTOMER is
always FIRST!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Now, if I had a phone like this one from MandiesCandies
I wouldn't be complaining so much! I could always EAT my phone when I
got upset with the people on the other end! This great mother of two
has some very unique chocolate creations. All I can say is that I am
glad she doesn't live to close to me, I would be visiting for 'snacks'
everyday!! They all look wonderful! Please check out her shop and let
her know were you heard about her studio!!
You can also find her here:
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And now, a comment to think about as you go about your day....
shut up and listen,
unless,
you are on hold!
~KM
While I haven't been put on hold quite so long, I do know how it goes. I just put the phone on speaker, and either A. get up and dance around or B. continue with what I'm doing until someone answers.
ReplyDeleteEither way, I'm not wasting time just SITTING there! o.O
I use the speaker too, but with a house full of people it is sometimes hard!! I usually BEAD while I am on hold!!
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